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Accredited Courses

DEAL WITH CUSTOMERS IN RETAIL BUSINESS

PURPOSE OF THE UNIT STANDARD
This unit standard id aimed at people who interact with customers at the level where they are expected to be able to solve customer complaints and answer customers queries'. Persons credited with this unit standard understand and can implement customers service standards and can operate in a number of contexts some of which may be non-routine. They also demonstrate the ability to make comparisons and interpret available information

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INTERPRET BASIC FINANCIAL STATEMENT

PURPOSE OF THE UNIT STANDARD
Learners who achieve this unit standard are able to interpret an income expenditure statement and use information in the statement to make a financial statement.

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TIME MANAGEMENT

PURPOSE OF THE UNIT STANDARD
This unit standard is designed for executives involved in leadership and the management of teams, and focuses on translating strategic intent into effective daily action. Competence against this standard will ensure that teams are effectively managed and that managers can translate strategy into action.

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TEAM BUILDING

PURPOSE OF THE UNIT STANDARD
This unit standard is indented for manages in all economic sectors. These managers would typically be second level managers such as heads of department, section head or divisional heads, who may have more than one team reporting to them.

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