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Accredited Courses

DEAL WITH CUSTOMERS IN RETAIL BUSINESS

PURPOSE OF THE UNIT STANDARD
This unit standard id aimed at people who interact with customers at the level where they are expected to be able to solve customer complaints and answer customers queries'. Persons credited with this unit standard understand and can implement customers service standards and can operate in a number of contexts some of which may be non-routine. They also demonstrate the ability to make comparisons and interpret available information

 

UNIT STARNDARD TITLE

Deal with customers in a retail business

 

SAQA UNIT STANDARD 
243806
ID CREDITS
8
NQF LEVEL
3
NOTIONAL HOURS
80

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